Reference

How joya6 Handles Your Legal Rights

This page sets out the legal basis on which we operate, how we manage your data, and what rights you hold as an account holder.

Jurisdiction-Dependent AccessData Handling ClarityAccount Holder RightsPolicy Contact PathsCookie Disclosure

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DATA AND ACCOUNT HANDLING

How We Protect Your Information and Account

We take a practical approach to data handling and account security. Every step — from your first bKash deposit to a data deletion request — follows a consistent process we can explain clearly. Below are the specific areas we manage and what each means for your account on joya6.

Data Collection Scope

We collect your name, email, phone number, and wallet transaction identifiers. That is what we need to run your account, process deposits through Nagad or Rocket, and verify withdrawals.

Cookie Usage

Cookies maintain your login session and remember your language preference. We use analytics cookies to understand which lobby sections you visit most.

Account Security

Your account is protected by a PIN and OTP sent to your registered mobile number. If you lose access, our support team verifies identity through your linked bKash, Nagad, or Rocket wallet details before restoring access.

Data Retention

We keep transaction records for the period required by our compliance obligations. Once that period ends, records are archived and eventually purged. You can request early deletion of personal data, though transaction history may be retained separately for audit purposes.

Change Requests

You can update your registered name, email, or phone number through account settings. Changes to wallet-linked details require a verification step — we confirm the new wallet ownership before switching your withdrawal path. This prevents unauthorised redirection of funds.

Who to Contact

For any data-related concern — access requests, corrections, or deletion — reach out via live chat or email. Reference your account ID and specify what you need.

Our Legal Position and What It Means for You

joya6 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

joya6 makes its platform available only to individuals in regions where access is permitted under applicable local law. We do not claim universal availability, and we do not operate where local regulation prohibits the services we provide. When you create an account and fund it through

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bKash, Nagad, or Rocket, you confirm that you are located in an eligible region and that you meet the minimum age requirement set by your jurisdiction. We reserve the right to restrict or close accounts where we determine, through verification steps or region checks, that access
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is not permitted. Our terms are governed by the laws of the jurisdiction under which we are registered, and any dispute follows the resolution process outlined in our terms of service. We collect only the data necessary to operate your account, process transactions through your chosen
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mobile wallet, and meet our compliance obligations. You can request a copy of your stored data or ask for deletion by contacting our support channels. We update this legal notice when material changes occur — you will receive an email notification at the address tied to
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your account. Continued use after notification constitutes acceptance of updated terms. Nothing on this page constitutes legal advice; if you are unsure whether access is permitted in your area, consult local counsel before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Policy Queries and How to Contact Us

If you have questions about anything on this page — data requests, account restrictions, eligibility concerns, or how your wallet transactions are handled — our support team is available through multiple channels. We aim to respond to legal and policy queries with priority, especially where account access or data rights are involved.

Common Questions About Our Legal Policies

These are the questions we receive most often regarding legal matters, data rights, and account eligibility. Each answer reflects our actual process — not a generic policy statement. If your question is not covered here, contact support directly and reference this page.

Access depends on your local law and eligible regions. We do not claim blanket availability. When you create an account, you confirm eligibility based on your location. If we detect access from a restricted area, the account may be limited or closed.

We store your registration details — name, email, phone — plus transaction records from bKash, Nagad, or Rocket deposits and withdrawals. Session cookies track login state. We do not store your wallet PIN or harvest unrelated browsing behaviour.

Contact our support team via live chat or email. Provide your account ID and state that you want a data access request. We compile the information tied to your account and deliver it within the timeframe noted in our privacy notice.

Yes. Submit a deletion request through support. We remove personal identifiers from active systems. Transaction records may be retained separately for the compliance retention period, after which they are purged. We confirm deletion in writing.

If local law changes and your region becomes restricted, we notify affected accounts by email. You will have a window to withdraw remaining funds via your linked wallet. After that window, the account is closed and remaining data handled per our retention policy.

We verify identity through your linked mobile wallet. When you deposit via bKash, Nagad, or Rocket, the wallet's own KYC serves as a layer of verification. For larger withdrawals or disputes, we may request additional documentation directly.

We do not share individual transaction details with third parties unless required by law or a formal legal process. Aggregated, anonymised data may be used internally for platform improvements, but nothing that identifies you personally leaves our systems voluntarily.

Your account is governed by the jurisdiction under which joya6 is registered. Disputes follow the resolution process in our terms of service. We encourage users unsure about jurisdictional implications to seek independent legal counsel before creating an account.

We send an email to your registered address whenever a material change is made to this page or our terms. Continued use after that notification means you accept the updated terms. Previous versions are available on request through support.

Contact support with your account ID and a clear description of the issue. We review disputes internally and respond with an explanation or resolution. If you remain unsatisfied, our terms outline the formal dispute escalation path available to you.

How joya6 Handles Your Legal Rights

How We Protect Your Information and Account

Data Collection Scope

Cookie Usage

Account Security

Data Retention

Change Requests

Who to Contact

Policy Queries and How to Contact Us

Common Questions About Our Legal Policies

01 Is joya6 available in all parts of Bangladesh?

02 What data does joya6 store about me?

03 How do I request a copy of my personal data?

04 Can I ask joya6 to delete my data?

05 What happens if my region's laws change?

06 How does joya6 verify my identity for legal purposes?

07 Are my transactions visible to third parties?

08 What legal jurisdiction governs my account?

09 How will I know if this legal notice changes?

10 What if I disagree with a policy decision affecting my account?

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