Reference

Terms Conditions That Govern Your joya6 Account

These terms set out the rules between you and joya6 whenever you access the platform, fund your wallet through bKash, Nagad, or Rocket, or place any wager.

Account RulesPayment ConditionsEligibility & AccessDispute ProcessData Handling
joya6 Terms Conditions That Govern Your joya6 Account
HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We take your information seriously. The points below explain how we store data, what cookies do on the platform, how long we keep records, and what you can request from us. Each item ties back to a specific obligation in these terms so you know exactly where you stand.

Data Storage

Your personal and financial data is stored on encrypted servers. We retain this information only as long as your account is active or as required by applicable law in eligible regions.

Cookie Use

joya6 uses cookies to keep you logged in, remember preferences, and understand how pages perform. You can manage cookie settings from your browser. Disabling certain cookies may limit functionality like auto-login.

Account Verification

Before processing a withdrawal, we verify your identity against the wallet or bank details you registered with — whether that is bKash, Nagad, Rocket, or a bank transfer. This step protects you from unauthorised access to funds.

Retention Period

Transaction records and chat logs are kept for a defined period after account closure to comply with regulatory obligations where applicable. You can request a summary of your stored records through our support channel.

Right to Request Changes

You may ask us to correct inaccurate personal data, export a copy of your account information, or delete certain records where local law permits. Submit these requests via live chat or email and we process them within a reasonable timeframe.

Security Measures

Sessions are protected by encrypted connections. If you log in from a new device, joya6 may send an OTP to your registered mobile number for verification before granting access — an extra layer that keeps your wallet and account history…

POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear, or you want to exercise a right described in these terms, our support channels are the quickest route. We handle terms-related queries the same way we handle account issues — directly and without unnecessary delay. Reach out through any of the paths below and reference the specific clause or section you need help with.

Live Chat Open live chat from any page on joya6. Mention your query relates to terms and conditions so the agent routes you to the right team. Chat is available around the clock and responses come in real time.
Email Support Send your question to our support email address listed on the contact page. Include your registered username and the section of the terms you need clarified. We aim to respond within one business day.
Account Settings Some rights under these terms — like closing your account or updating personal details — can be exercised directly from your account settings page without waiting for a support response.

Common Questions About These Terms

Below are answers to the questions we hear most about how these terms affect your account, your money, and your access. If your question is not covered here, reach out through live chat or email and our team will clarify.

Yes. Account creation requires acceptance. You cannot deposit, wager, or access lobby features until you confirm agreement during registration. If you later disagree, you can close your account through settings or support.

We publish a notice on the platform. The updated version applies from the date it goes live. If you continue using joya6 after that date, you are bound by the new terms. You can always review the current version on this page.

Access depends on your local law and eligible regions. We do not claim availability everywhere. It is your responsibility to confirm that participating from your location does not breach any local regulation before you create an account.

Go to your account settings and select the closure option, or contact live chat and request permanent closure. Once confirmed, your account is deactivated and remaining balance follows our withdrawal process before the wallet is locked.

Yes. All deposits — whether through bKash, Nagad, Rocket, Upay, or bank transfer — fall under the same terms. Funding your wallet through any supported method means the transaction is governed by these conditions equally.

We check that your identity matches the wallet or bank details you registered with. This may include confirming your name, mobile number, and payment account. The step exists to prevent unauthorised access to your funds.

No. These terms allow one account per person. If we detect duplicate accounts, we may suspend or close the additional ones and void any associated transactions. Keep a single account with accurate personal details.

We store registration details, transaction history, chat logs, and device identifiers. All data is encrypted at rest. You can request an export or correction by contacting support, and we process valid requests within a reasonable timeframe.

If you believe a transaction or account decision was handled incorrectly, contact support with the relevant details. We review disputes internally first. If unresolved, these terms outline the escalation path depending on the nature of the issue.

We may suspend or terminate your account, void pending transactions, and withhold balances if a breach is confirmed. Examples include using automated software, providing false identity documents, or attempting to exploit platform features outside their intended use.