Reference

How joya6 Handles Your Personal Information

We wrote this policy so you know exactly what happens with the details you share when you open an account, deposit through bKash, Nagad or Rocket, or contact our support channels. Access and eligibility depend on your local law and eligible regions.

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joya6 How joya6 Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We break data handling into clear areas so you understand the full picture — from the moment you enter your details to the point we remove them. Each item below covers a specific part of how your information moves through joya6 systems and what controls sit around it.

Encryption in Transit

Every connection between your device and joya6 uses SSL encryption. When you enter your bKash PIN reference or confirm a Nagad transfer, that data travels through a secured channel. Nobody sitting between your phone and our servers can read the content of your session.

Cookie Usage

We use cookies to keep you logged in, remember your language preference, and understand which sections of the site you visit most. We do not use tracking cookies from ad networks. You can clear cookies from your browser at any time, though you will need to log in again afterward.

Account Security Layers

Your joya6 account is protected by your password plus an OTP sent to your registered mobile number whenever you log in from a new device. If someone tries to access your account from an unrecognised location, we lock the session and notify you via SMS immediately.

Data Retention Period

We keep your transaction history and identity records for as long as your account is active plus any additional period required by financial reporting rules in your eligible region. After that window closes, we anonymise or delete the data from live databases entirely.

Third-Party Sharing Rules

Your data goes only to bKash, Nagad or Rocket for payment processing, to fraud-detection partners who flag unusual patterns, or to authorities where law compels disclosure. We never pass your details to marketing companies, data brokers or unrelated platforms.

How to Request Changes or Deletion

Contact support through live chat or email and state what you need — a copy of your stored data, a correction to your name or number, or full deletion. We verify your identity through the OTP process before actioning any request, then confirm completion in writing.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to ask about the information we hold, request a correction, or ask us to delete your records, we have clear paths for that. Our support team handles privacy-related queries alongside general account help, so you never have to search for a separate department.

Live Chat Open live chat from any page on joya6 — available around the clock. Tell the agent your query is about personal data and they will route it to the privacy queue. Most simple requests, like confirming what email is on file, resolve in a single conversation without waiting.
Email Request Send a written data request to our support email. Include the mobile number linked to your account so we can locate your records quickly. We aim to respond within a few working days and will confirm what action we have taken in writing so you have a record.
Account Settings Some changes you can make yourself without contacting us at all. Inside your joya6 account settings you can update your email, change your linked mobile number for bKash or Nagad notifications, and review which devices have active sessions on your profile.

Common Questions About Your Data at joya6

We get these questions regularly from account holders. Each answer is specific to how joya6 handles data in connection with bKash, Nagad and Rocket transactions and your account profile.

We collect your full name, mobile number, email address and date of birth. During deposits we also receive the payment reference from your bKash, Nagad or Rocket transfer. Device type, IP address and browser version are logged automatically each session for security purposes.

No. We never sell or pass your personal details to advertisers, data brokers or marketing platforms. The only third parties who receive your data are payment processors handling your mobile wallet transactions and fraud-prevention services that monitor for suspicious account activity.

Transaction history stays on file while your account is active. After you close it, we retain records for the minimum period required by applicable financial reporting obligations in your eligible region. Once that window expires, we anonymise or permanently delete the data.

Yes. Contact our support team through live chat or email, request a data export, and verify your identity through the standard OTP process. We compile a summary of your stored information — account details, transaction logs and login history — and send it to your registered email.

Open live chat or send an email stating which field needs updating — for example a misspelled name or outdated mobile number. After OTP verification, our team makes the correction and confirms the change in writing so you have a record of what was updated.

We remove your profile from the active platform immediately. Any remaining transaction records are kept only for the mandatory retention window tied to financial reporting in your region. After that period ends, all identifiable data is permanently deleted from our systems.

We store the transaction reference and amount for each deposit or withdrawal, but we do not store your bKash or Nagad PIN or full wallet credentials. The actual payment authorisation happens on the wallet provider's side, not inside our platform.

We use password protection combined with a one-time password sent to your registered mobile number for every new-device login. If a login attempt comes from an unrecognised location or device, the session is blocked and you receive an SMS alert immediately.

This policy covers every user who accesses joya6 from an eligible region. Availability of our services depends on your local law. If you access the platform from a location where our services are not supported, this policy still governs any data already collected during prior eligible use.

Reach our support team through live chat or email and mention your concern is privacy-related. The agent will escalate your query to the data-handling queue. We investigate, respond with findings, and outline any corrective steps taken — all confirmed in writing to your registered email.

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